ISP Login Details

[KhimjiK]

Hi, I'm replacing my ISP provided router and am having trouble setting my Netgear D7800 Modem Router with the ISP username password not being accepted.

I see for TalkTalk accounts the user name is defined as below with no password required:

Setting  Value

Username	This is your telephone number followed by REMOVED
Password	We use automated network authentication so there is no need for a password. You can leave this blank.

As my existing ISP router is from Shell Broadband which has transitioned to TalkTalk, can I confirm which I should details I should be using?

I've tried the username of my phone number (with and without the initial 0) and both domains  @talktalk.net and @First-utility.com with no success.

Appreciate any guidance.

Thanks.

PK

[KeithFrench]

From a TalkTalk network perspective, the username & password are no longer used & haven't been for years. All authentication is done at the network level. What happens with the Shell network, which you are presumably still connected to, I have no idea.

[Michelle-TalkTalk]

Morning,

@KeithFrench  - Would you be able to offer any assistance please?

Michelle