Intermittent Drop Out of Service

[nick8881]

I have used your broadband service for several years. Lately I am finding that every day on numerous occasions I lose internet connection with both lights on my router going out. It then connects again a couple of minutes later, this is really annoying as I work from home and need a reliable connection, please can anyone provide a solution to this?

[Debbie-TalkTalk]

Hi Nick

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[nick8881]

Hello Michelle,

I have just received the new router and have set it up and have a connection, all seems to be working fine at the moment, I am connected to my PC via cable, and to my phone via wireless, both seem to be working fine, hopefully no more intermittent drop outs? Thanks so much for your help.

Nick

[Michelle-TalkTalk]

Good morning,

How are you getting on?

Thanks

Michelle 🙂

[Debbie-TalkTalk]

Hi Nick

Ahh thank you 🙂

Debbie

[nick8881]

Debbie, thanks so much, fantastic service, I will reply once I have used the new router for a few days

Nick

[Debbie-TalkTalk]

Hi Nick

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[nick8881]

Hi Debbie,

Would you be able to do that for me please, and send me a new router to try, thank you so much for your help

[Debbie-TalkTalk]

Hi nick8881

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

Would you like me to send a replacement router for testing so we can rule this out?

[nick8881]

Hi Debbie, I have added my name and talktalk landline number for you thanks

[Debbie-TalkTalk]

Hi nick8881

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie