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For queries about your TalkTalk broadband service.

Internet Down & Router White Light Still On. Have to Reboot Frequently but Connection Doesn't Last.

Choke
Conversation Starter
Private Message TalkTalk
Message 2 of 2

The last 2 days my internet connection now keeps going off but my router light stays white. Only solution so far to get it back is to reboot the router each time but the internet connection is only lasting on average about 30/40 minutes before it goes down again, even though the router light still stays white.

 

I've got a direct cable into my router from hub and same setup I've had for years with no changes.

 

Convinced it's another outside issue (of which there have been many over the years) although I've run an online test when it was up & running and it came back with no obvious issues.

 

It may not be anything but one of the roadside boxes a few streets away from me has been wide open for months as the lock on it appears to have broken. I see today that it's now just loosely taped shut with 'Virgin Media' tape around it but the door lock has not actually been fixed.

 

May also be irrelevant but I had another issue several months ago and when that got fixed it transpired that other internet engineers were putting in new customer wiring connections in that roadside box and in doing so they had messed with my connection.  I would therefore appreciate it if someone could at least check for any external faults in my area that may well be causing the recent problems I've been having.

 

Thanks in advance.

1 REPLY 1

Fernando2
Newbie
Private Message TalkTalk
Message 1 of 2

I'm experiencing the exact same issue.  I tried to speak to customer services today but can't get past their automated voice/bot service which says they have sent me a text. (The text gives a link to my own talk talk account) Absolutely ridiculous.  I'm fuming. Seriously considering reneging on my contract even if it affects my credit score. 

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