Hi,
I've removed your personal details from your post as it's not a good idea to post on an open forum.
Can you please let us know which TV box you have please so we can give advice?
Did the engineer look at your TV box, router or line connection as it's not usual for an engineer to come out for a faulty TV box?
You are in the staff's queue for a response but they are not back until Monday but others here have knowledge of the TV boxes so we will try and get you back up and running if we can.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
