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Internet down

Voldo13
First Timer
Message 12 of 12

Good Evening

Modem Sagemcom , orange light blinking all day... No internet. Try several times reset modem , unplugged from power etc.- nothing help. Network service status result show : Track Fault. 

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11 REPLIES 11

Message 1 of 12

Hi Voldo13

 

That's great, thank you for letting us know 🙂

 

Debbie

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Voldo13
First Timer
Message 2 of 12

Good Evening

Router arrived , fitted and connected... Issue resolved 👍👍👍 Thanks for help. Old router is on it's way back to You. Regards

 

Message 3 of 12

Hi Adrian

 

No problem. Sometimes the router can develop a fault.

 

Please let us know how you get on.

 

Thanks

 

Debbie

Voldo13
First Timer
Message 4 of 12

Thanks a lot for Your help... I'll wait then for new router... Is it common / often defects or rare? Previous hubs from TT serve a years without issues 🤔  Regards-Adrian

Message 5 of 12

Hi Voldo13

 

Thanks for keeping us updated.

 

I have ordered a replacement router and a returns bag for the faulty router.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Voldo13
First Timer
Message 6 of 12

Good Evening 

I found and connected temporary my old router ( Huawei super router) all works o.k. Looks like Sagemcom router failed . Can i please for replacement one? It should be still on warranty. Thanks for reply. Regards

Message 7 of 12

Hi Voldo13

 

Ok, no problem 🙂

 

Thanks

 

Debbie

Voldo13
First Timer
Message 8 of 12

O.K. I let You know later on...

 

 

Message 9 of 12

Hi Voldo13

 

Thanks for your reply.

 

If you would like us to send a replacement router for testing then please let us know.

 

Debbie

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Voldo13
First Timer
Message 10 of 12

Good Morning

Router was switch in all night - still the same issue - flashing orange light. I'm in job now but when i back i'll try connect my older router ( if i find him ofc ) to eliminate one of possible issue. Thanks for reply...

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Debbie-TalkTalk
Support Team
Message 11 of 12

Hi Voldo13

 

I'm sorry to hear this.

 

The line test shows that the router may be powered down. Is the router switched off at the moment?

 

Thanks

 

Debbie