Internet down

[Voldo13]

Good Evening

Modem Sagemcom , orange light blinking all day... No internet. Try several times reset modem , unplugged from power etc.- nothing help. Network service status result show : Track Fault. 

[Debbie-TalkTalk]

Hi Voldo13

That's great, thank you for letting us know 🙂

Debbie

[Voldo13 · Accepted solution]

Good Evening

Router arrived , fitted and connected... Issue resolved 👍👍👍 Thanks for help. Old router is on it's way back to You. Regards

[Debbie-TalkTalk]

Hi Adrian

No problem. Sometimes the router can develop a fault.

Please let us know how you get on.

Thanks

Debbie

[Voldo13]

Thanks a lot for Your help... I'll wait then for new router... Is it common / often defects or rare? Previous hubs from TT serve a years without issues 🤔  Regards-Adrian

[Debbie-TalkTalk]

Hi Voldo13

Thanks for keeping us updated.

I have ordered a replacement router and a returns bag for the faulty router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

[Voldo13]

Good Evening 

I found and connected temporary my old router ( Huawei super router) all works o.k. Looks like Sagemcom router failed . Can i please for replacement one? It should be still on warranty. Thanks for reply. Regards

[Debbie-TalkTalk]

Hi Voldo13

Ok, no problem 🙂

Thanks

Debbie

[Voldo13]

O.K. I let You know later on...

[Debbie-TalkTalk]

Hi Voldo13

Thanks for your reply.

If you would like us to send a replacement router for testing then please let us know.

Debbie

[Voldo13]

Good Morning

Router was switch in all night - still the same issue - flashing orange light. I'm in job now but when i back i'll try connect my older router ( if i find him ofc ) to eliminate one of possible issue. Thanks for reply...

[Debbie-TalkTalk]

Hi Voldo13

I'm sorry to hear this.

The line test shows that the router may be powered down. Is the router switched off at the moment?

Thanks

Debbie