Internet dropping out daily

[dannyw13]

Hi

Wondering if someone can have a look at my internet connection it's intermittently dropping throughout the day for the last couple of weeks

Thanks 

Dan

[dannyw13]

Sure I will send the pic now to you 

Thanks

Dan

[sabelo-TT]

Thank you for this. I will kindly ask for you to capture an image of your router and master socket. In addition, I will kindly ask for you to share this image privately to me via private message. 

[dannyw13]

Hi Sabelo 

No nothing like that, please proceed

Thanks

Dan

[sabelo-TT]

Thank you for confirming this @dannyw13 as we will look into the issue. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line? For example a care alarm, lifeline, health pendant or fall detector.

[dannyw13]

Hi

Yes I'm at home all day today 

Thanks 

Dan

[dannyw13]

Hi fr8ys

It wasn't a new line is was a new piece of cable fitted between a join box and master socket, it has been great up until recently 

[fr8ys]

@dannyw13 

I see you had a similar issue that required a new line a while ago.

https://community.talktalk.co.uk/t5/Fibre/Drop-outs-every-5-to-10-mins/m-p/3102876#M400201

Have you carried out the checks regarding phone lines crackling or dropping off that were previously requested as this could show a line fault?

Failing that @siphosethu-TT will run further tests with you to resolve.

[siphosethu-TT]

Hi there @dannyw13, I'm really sorry about that. Please confirm if you are currently at home so we can have this looked into for you. Thanks