Internet dropping
on 16-10-2024 06:31 PM
Message 33 of 33
I've had issues with my zyexel router and was sent a replacement but still dropping and red light on internet. Tried everything except engineer visit and spent about 3 hours on phone with agents.
Rhodri Evans
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Connection
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Router
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32 REPLIES 32
on 21-10-2024 07:18 AM
Message 1 of 33
Hi Darkhorsewales
Apologies for this.
Have you managed to contact the team since your last post?
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on 18-10-2024 10:48 AM
Message 2 of 33
Tried that number and says due to a technical fault they are unable to answer my call
Rhodri Evans
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on 18-10-2024 10:40 AM
Message 3 of 33
Ok thanks for confirming.
As you have migrated over from Shell then we have a dedicated Shell migration team and they will be able to book the engineer for you.
You can contact the team on 0345 1720088
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on 18-10-2024 10:37 AM
Message 4 of 33
No idea it was like that when I bought the property in 2012 and been fine until I got switched to talk talk from shell. Fine if you want to arrange an engineer visit either today or tomorrow or Sunday if possible.
Rhodri Evans
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on 18-10-2024 10:34 AM
Message 5 of 33
Thank you. Did Openreach fit that socket? That doesn't look like a usual Openreach supplied socket?
I think we will need to arrange an engineer visit.
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on 18-10-2024 10:30 AM
Message 6 of 33
Rhodri Evans
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on 18-10-2024 10:28 AM
Message 7 of 33
Would it be possible to post a photo of this socket on this thread?
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on 18-10-2024 10:27 AM
Message 8 of 33
It's just a metal plated telephone socket and I connect the microfiilter to it been fine for the past decade and more
Rhodri Evans
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on 18-10-2024 10:23 AM
Message 9 of 33
Thank you. I've ran another line test and this is still clear - No faults detected.
Is your faceplate pre filtered?
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on 18-10-2024 10:19 AM
Message 10 of 33
Done
Rhodri Evans
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on 18-10-2024 10:14 AM
Message 11 of 33
Thanks for your reply.
Could you connect the router and filter to the test socket (faceplate still removed) so I can run another line test?
I'm just trying to rule out what equipment is causing this result on the line tests.
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on 18-10-2024 10:12 AM
Message 12 of 33
Faceplate, filer and router i do not use a landlines phone
Rhodri Evans
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on 18-10-2024 10:09 AM
Message 13 of 33
Thank you 🙂
I've completed the line test again and this is now clear - No faults detected.
What do you usually have connected to this socket? Faceplate, phone, filter and router?
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on 18-10-2024 10:00 AM
Message 14 of 33
Everything now removed
Rhodri Evans
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on 18-10-2024 09:45 AM
Message 15 of 33
Yes please. I will run the line test at 10am (with everything removed from the line)
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on 18-10-2024 09:41 AM
Message 16 of 33
Would 10 am be ok?
Rhodri Evans
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on 18-10-2024 06:26 AM
Message 17 of 33
Are you home this morning so I can run the line test?
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on 17-10-2024 04:20 PM
Message 18 of 33
I am at the property now if you wish to try the line
Rhodri Evans
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on 17-10-2024 09:45 AM
Message 19 of 33
Apologies, we wouldn't be able to book this for today. Also just to advise AM appointments are between 8am and 1pm and PM appointments are between 1pm and 6pm. Someone would need to be at the property for the full AM or PM timeslot.
When would you next be available?
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on 17-10-2024 09:42 AM
Message 20 of 33
Would today be possible? Between 12-2pm or after 3pm? I confirm the charges should they arise.
Rhodri Evans
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