Internet keeps disconnecting

[Ingridb]

Hi, 

For a few months my Internet has been disconnecting randomly & it has recently got a lot worse. No issues have been showing when we've checked the service status & rebooting the modem doesn't stop it happening.

[Karl-TalkTalk]

Hi

Just checked the tracking number with the courier, the router is out for delivery today.

Karl.

[Ingridb]

Hi Debbie,

The new router hasn't arrived yet so please could you/someone chase it up.

Thanks,

Ingrid

[Debbie-TalkTalk]

Hi Ingrid 

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Ingridb]

Hi Debbie,

Yes, let's try that. 

Thanks, 

Ingrid 

[Debbie-TalkTalk]

Hi Ingrid 

Would you like me to send a replacement router for testing so we can rule this out?

Thanks

Debbie

[Ingridb]

Hi Michelle,

Yes, it's wireless, but as the modem is always flashing, & sometimes the Internet light goes red, rather than green, I'm presuming using a cable won't help.

Thanks, 

Ingrid 

[Michelle-TalkTalk]

Hello,

I've run a test on the line now which hasn't detected a fault and the connection looks stable. Are you connected wireless when the connection is unstable?

Thanks

[Ingridb]

Many thanks, I've just updated that.

[ferguson]

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