Internet speed dropped - sync down substatially after being away and turned off

[AbjectBlitz]

Hello,

I've been away for 3 weeks and the router was turned off.

I've come back and the sync speed has dropped substantially , well over half of a drop.

Used to get regular 60-70 Mbps and now getting a frustrating 20.

Been 60-70 for many years -whats going on?.

Can you please check the sync rate and bump it back up please.

Cabling has been checked. reseated etc.

Please let me know if  you need more information.

Thanks,

Martin

[amahle-TT]

Hi there @AbjectBlitz, I will look into this for you. Please confirm if you are messaging us from home.

[AbjectBlitz]

Currently router showing Status
Connected

Current speeds

Download

20.3 Mbps

Upload

3.7 Mbps

Never seen such a drop after being off for a few weeks - is this normal to lose previous sync?.

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
20335	3699
19386	3699
6.30	5.60
39.20	0.00
11.10	1.40

 😕

[ferguson]

You may need to give it a couple of days or so with a constant connection for DLM to do its thing.

EDITED after re-reading, apologies!