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Broadband help

For queries about your TalkTalk broadband service.

Internet speed

Donny
Philosopher
Private Message TalkTalk

on ‎09-07-2025 10:39 AM

Message 23 of 23

I have been getting speeds of 3mbs. No fibre as yet. Now only getting 1.3 to 1.5mbs which is below my contractual speed. What has happend.


Diligentia maximum etiam mediocris ingeni subsidium (Seneca)



Dont let your arrogance reach your fingertips
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22 REPLIES 22

Donny
Philosopher
Private Message TalkTalk
In response to KeithFrench

on ‎09-07-2025 11:15 AM

Message 21 of 23

Hi Keith

 

Router is a HUAWEI DG8041W-2

I am on fast broadband

Speed reported up until 7th July is 4mbs.

Wired connection with new cables to all equipment.

 

Speed has only dropped in last 48hrs to 1.1-1.3mbs.


Diligentia maximum etiam mediocris ingeni subsidium (Seneca)



Dont let your arrogance reach your fingertips
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KeithFrench
Community Star
Private Message TalkTalk

on ‎09-07-2025 10:57 AM

Message 22 of 23

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the speed reported by the router when you log into it (normally on the initial dashboard)?
4. Are these speed tests done over wired connections (Ethernet), wireless or both?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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