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Broadband help

For queries about your TalkTalk broadband service.

Internet speed

Slinnyh97
First Timer
Private Message TalkTalk

on ‎19-12-2023 09:16 PM

Message 3 of 3

I pay for fast fiber broadband and I am not getting the speed I should. Please can someone fix this straight away.

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎20-12-2023 06:51 AM

Message 1 of 3

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-12-2023 09:58 PM

Message 2 of 3

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is your package & guaranteed download speed?

3. If you log into your router, what speed does it show there (on the WiFi Hubs this is in the initial dashboard area)?
4. If you have any wired connections, are they affected in the same way as wireless ones?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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