Is my router not working fully?

[john9159]

Hello 

Can't get in touch with TT so I am asking here.

I had a total power cut for one hour whilst my electricity meter was being replaced.

After reconnection, I could not connect my MBox Android Smart TV box to the TV via the internet; the password just wasn't recognised. I now use an ethernet port to connect router to MBox but cabling is a nuisance.

I am also unable to connect my wireless camera to the internet.

As far as I can tell, my 'phone still connects.

An orange light had always been illuminated on the front of the router but since power down it has not been visible.

Are there any tests I can perform to establish the fault?

Thank you 

[Debbie-TalkTalk]

Hi @john9159 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi John @john9159 

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[john9159]

Hi Debbie 

Please do send a replacement router.

Thank you 

John

[Debbie-TalkTalk]

Hi @john9159 

The line test is clear. Are you happy for me to send a replacement router?

[john9159]

Hello

I have updated my profile as requested.

Thanks 

[Chris-TalkTalk]

Hi John,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[Divsec]

Hi @john9159 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info