Line profile

[Marysjeffries]

Hi, recently had an engineer come out to resolve an issue however my broadband speeds are now very low compared to before

My stats are below

Internet Connection

DSL synchronization status: Up

Connection status: Showtime

Primary DNS Server: 79.79.79.79

Secondary DNS Server: 79.79.79.80

Line Quality

Upstream line rate (kbit/s): 2296

Downstream line rate (kbit/s): 5797

Upstream noise safety coefficient (dB): 19

Downstream noise safety coefficient (dB): 26

Upstream interleave depth: 1

Downstream interleave depth: 13

Line standard: VDSL2

Upstream line attenuation (dB): 8.5

Downstream line attenuation (dB): 20.5

Upstream output power (dBm): 1.8

Downstream output power (dBm): 12.4

Channel type: Interleaved

Can I request a line profile change please to see if this improves my speed?

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've run a test on the line which has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line?

Thanks

[martswain]

@Marysjeffries  as you are on a FTTC service, TT cannot select line profiles or reset the Dynamic Line Management system.

Your Noise Safety Coefficients, both up and down are way above the normal 6 dB which would indicate a line or cabinet fault.

As a bad phone line can adversely affect your broadband, please check that the phone service is working normally without any extraneous noises.

Suggest you go to SERVICE CENTRE and run a test from there too to see if a fault is identified.

Please complete your community profile with your name and landline number so staff can identify your account, do not post any information here in public.