Broadband help

markb183 · ‎20-11-2021

Hi my talktalk router doesn't work properly. It fails to connect to both WiFi printer and WiFi range extender. When I used my old sky broadband router it works perfectly and connects to both devices mentioned and my internet connection is working albeit at a slower than advertised rate.

Kind regards

Mark

Anonymous · ‎22-11-2021

Hello,

I'm sorry to hear this. I can't connect to the router. Which router are you using (make and model) which is experiencing this issue?

Thanks

ferguson · ‎21-11-2021

OK, which make/model of router is it? Subject to that this has been flagged up to the support team and they will respond as soon as they can when they are back online from Monday.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

markb183 · ‎21-11-2021

Hi,

Thanks I tried this a few times but to no avail!

Thank you for the help.

ferguson · ‎20-11-2021

Have you tried resetting both devices concerned to remove any previous router details and set them up from scratch?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Broadband help

Talktalk router problem