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Line profile

Marysjeffries
First Timer
Message 3 of 3

Hi, recently had an engineer come out to resolve an issue however my broadband speeds are now very low compared to before

 

My stats are below

Internet Connection

 

DSL synchronization status: Up
Connection status: Showtime
Primary DNS Server: 79.79.79.79
Secondary DNS Server: 79.79.79.80

Line Quality

 
Upstream line rate (kbit/s): 2296
Downstream line rate (kbit/s): 5797
Upstream noise safety coefficient (dB): 19
Downstream noise safety coefficient (dB): 26
Upstream interleave depth: 1
Downstream interleave depth: 13
Line standard: VDSL2
Upstream line attenuation (dB): 8.5
Downstream line attenuation (dB): 20.5
Upstream output power (dBm): 1.8
Downstream output power (dBm): 12.4
Channel type: Interleaved
 

Can I request a line profile change please to see if this improves my speed?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,

 

I'm sorry to hear this. I've run a test on the line which has detected a potential fault. Are you experiencing any issues with the voice service such as noise on the line?

 

Thanks

 

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martswain
Philosopher
Message 2 of 3

@Marysjeffries  as you are on a FTTC service, TT cannot select line profiles or reset the Dynamic Line Management system.

 

Your Noise Safety Coefficients, both up and down are way above the normal 6 dB which would indicate a line or cabinet fault.

 

As a bad phone line can adversely affect your broadband, please check that the phone service is working normally without any extraneous noises.

 

Suggest you go to SERVICE CENTRE and run a test from there too to see if a fault is identified.

 

Please complete your community profile with your name and landline number so staff can identify your account, do not post any information here in public.

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