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Broadband help

For queries about your TalkTalk broadband service.

Live online chat

User6913
First Timer
Private Message TalkTalk

on ‎27-10-2025 07:05 PM

Message 4 of 4

How on earth do I access live online chat to speak to a human at TalkTalk? A little tab used to appear on the website for live chat, but I can no longer see this. I am going round in circles!! Every time I click on "help with......" it just takes me to a page with nothing there!

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3 REPLIES 3

Philile-TT
Support Team
Staff
Private Message
In response to User6913

on ‎28-10-2025 07:16 AM

Message 1 of 4

@Gliwmaeden2 thank you. 

Phili
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User6913
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎27-10-2025 07:30 PM

Message 2 of 4

Thank you.  For some reason I cannot see the chat button on my laptop, but I have eventually been able to access it on my iPad. Appreciate your response. 🙂

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎27-10-2025 07:12 PM

Message 3 of 4

It's the black "chat now" button near the top of the page on this link, @User6913:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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