Hi,
Have you previously changed your router WiFi name and password from the default the router came with?
If so try the username and password on the router in case they have reverted to the default
If not, or that does not work, there is a pinhole on the reverse of the router. With it on, insert a pin until the router restarts. This will return the router to factory settings, including the user name and password.
You should then be able to log in, using the details on the router.
Hope this helps.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
