Lost Hub Power Supply!

[mpross75]

Hello,

I've just moved home and somewhere along the way I've lost the power pack.

I'm wondering if anyone can let me know how I go about getting a replacement power supply for my Sagemcom Fast 5364?

Thanks.

[Chris-TalkTalk]

OK thanks 🙂

[mpross75]

Yes I have done that. 

Also I have been told the hub has been received at my old address. I will send back old hub when I receive it.

[Debbie-TalkTalk]

Hi mpross75

Have you completed a Home Move to transfer your service?

[mpross75]

Sorry I assumed you would of used new address?

Can't see how or where to change address?

[Debbie-TalkTalk]

Hi mpross75

I have sent the router to the address linked to the telephone number in your Community Profile.

Thanks

Debbie

[mpross75]

I think you have sent it to my old address Debbie?

[Debbie-TalkTalk]

Hi mpross75

No problem 🙂

The router and returns bag are on the way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

[mpross75]

Yes please, that would be great!

Thank you very much!

[Debbie-TalkTalk]

Hi mpross75

I can send you a replacement router which will include new cables and a returns bag for your current router. 

Would you like me to arrange this?

Thanks

Debbie