Missing Router

[Goddersb]

It should have arrived on the 16th October, there was no sign of this.  Contacted TalkTalk and was assure that one would be sent and I should receive this in 2 - 3 days.  Still no sign of that one.  Contacted them to be told another 2 - 3 days.  This is simply not good enough.  How do you manage to get the router that is part of your Broadband agreement?

[ferguson]

OK, sorry to see that, as I said the support team should be able to help.

[Goddersb]

Unsure as to what you're asking.  But this is a new account that was live from the 17th October 2024.  That said, despite promises to send one I am without,  All I get from the TalkTalk chat are meaningless platitudes and false promises.  At this point I have had enough.

[ferguson]

Do you have a live service with TalkTalk. or is this a replacement? The support team here will look into this when they are back online tomorrow.