Think our router maybe on the way out

[daz45]

So our router has gone off three times today 
and when we turn on it was just going blank no light at all It has done that twice 
can someone do some tech stuff or do we need a new router ??

[Debbie-TalkTalk]

Hi @daz45 

That's great, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[daz45]

Yes router received and setup.
So far so good thanks

Old router packed up and sent back 

daz

[Debbie-TalkTalk]

Hi @daz45 

Have you received the router?

[Debbie-TalkTalk]

Hi @daz45 

Thank you 🙂

Debbie

[daz45]

Thanks yes we are off again this morning. Will try the new router when it arrives and get back to you 

[Debbie-TalkTalk]

Hi @daz45 

I'm sorry to hear this.

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie