I have the 65Mbps broadband service via a copper cable into the house which contractually guarantees a minimum speed of 46.7 Mbps.
I was getting well over 55 Mbps until the past week but it has recently dropped to 37 Mbs. Nothing has changed inseide the house. Resetting the router and using a direct Ethernet link gives the same speed.
I spoke to TalkTalk Technical Support who ran various tests and claim there is no service issue up to the property.
Do these tests asses the quality of the copper cable connection from the cabinet and the overhead wire into my house which is not my responsibility? I might have to request a callout to solve the problem. Please confirm I am not responsible for poor connections up to and including the main phone socket inside the house so I should not be charged for such faults.
