Missing Router

[Goddersb]

It should have arrived on the 16th October, there was no sign of this.  Contacted TalkTalk and was assure that one would be sent and I should receive this in 2 - 3 days.  Still no sign of that one.  Contacted them to be told another 2 - 3 days.  This is simply not good enough.  How do you manage to get the router that is part of your Broadband agreement?

[Debbie-TalkTalk]

Morning Gordon

That's great, thanks for letting me know.

Debbie

[Goddersb]

Hi,

Yes we did, many thanks.

Gordon

[Debbie-TalkTalk]

Hi Goddersb

Have you received the router?

[Debbie-TalkTalk]

Hi Goddersb

Apologies, I think there were issues with the other router orders, this is why our warehouse team escalated this.

[Goddersb]

Thanks, but my other question still remains unanswered.  What happened to the other 2 that, apparently, were sent?

[Debbie-TalkTalk]

Hi Goddersb

I don't have one as yet but you should receive a message with the delivery details.

[Goddersb]

Debbie,

Does this have a tracking number so that I matbe able to see the process of this?  What happened to the other 2 that, apparently, were sent?

Gordon

[Debbie-TalkTalk]

Hi @Goddersb 

Our warehouse team have confirmed that the order has been placed for the router and they have expedited this for next day delivery.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @Goddersb 

No problem 🙂

[Goddersb]

Thank you for your time, much appreciated 

Suzanne (not me but my wife)

[Debbie-TalkTalk]

Hi @Goddersb 

Thanks for the Private Message.

We just need to confirm the details to make sure we looking at the right account.

I'm checking on this router now and I will post back here as soon as I have further information.

Thanks

Debbie

[Goddersb]

Message sent.

[Debbie-TalkTalk]

Hi @Goddersb 

Please can you send me a Private Message to confirm the name on the account, I can then take a look at this for you.

Thanks

Debbie

[ferguson]

OK, sorry to see that, as I said the support team should be able to help.

[Goddersb]

Unsure as to what you're asking.  But this is a new account that was live from the 17th October 2024.  That said, despite promises to send one I am without,  All I get from the TalkTalk chat are meaningless platitudes and false promises.  At this point I have had enough.

[ferguson]

Do you have a live service with TalkTalk. or is this a replacement? The support team here will look into this when they are back online tomorrow.