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Broadband help

For queries about your TalkTalk broadband service.

Missing Router

Goddersb
Chatterbox
Private Message TalkTalk
Message 17 of 17

It should have arrived on the 16th October, there was no sign of this.  Contacted TalkTalk and was assure that one would be sent and I should receive this in 2 - 3 days.  Still no sign of that one.  Contacted them to be told another 2 - 3 days.  This is simply not good enough.  How do you manage to get the router that is part of your Broadband agreement?

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16 REPLIES 16

Message 1 of 17

Morning Gordon

 

That's great, thanks for letting me know.

 

Debbie

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Message 2 of 17

Hi,

 

Yes we did, many thanks.

 

Gordon

Message 3 of 17
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Message 4 of 17

Hi Goddersb

 

Apologies, I think there were issues with the other router orders, this is why our warehouse team escalated this.

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Message 5 of 17

Thanks, but my other question still remains unanswered.  What happened to the other 2 that, apparently, were sent?

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Message 6 of 17

Hi Goddersb

 

I don't have one as yet but you should receive a message with the delivery details.

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Message 7 of 17

Debbie,

 

Does this have a tracking number so that I matbe able to see the process of this?  What happened to the other 2 that, apparently, were sent?

 

Gordon

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Message 8 of 17

Hi @Goddersb 

 

Our warehouse team have confirmed that the order has been placed for the router and they have expedited this for next day delivery.

 

Thanks

 

Debbie

Message 10 of 17

Thank you for your time, much appreciated 

 

Suzanne (not me but my wife)

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Message 11 of 17

Hi @Goddersb 

 

Thanks for the Private Message.

 

We just need to confirm the details to make sure we looking at the right account.

 

I'm checking on this router now and I will post back here as soon as I have further information.

 

Thanks

 

Debbie

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Message 12 of 17

Message sent.

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Message 13 of 17

Hi @Goddersb 

 

Please can you send me a Private Message to confirm the name on the account, I can then take a look at this for you.

 

Thanks

 

Debbie

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Message 14 of 17

OK, sorry to see that, as I said the support team should be able to help.

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Message 15 of 17

Unsure as to what you're asking.  But this is a new account that was live from the 17th October 2024.  That said, despite promises to send one I am without,  All I get from the TalkTalk chat are meaningless platitudes and false promises.  At this point I have had enough.

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ferguson
Community Star
Private Message TalkTalk
Message 16 of 17

Do you have a live service with TalkTalk. or is this a replacement? The support team here will look into this when they are back online tomorrow. 

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