One thing to check might be does your mobile pick up other wifi OK?
If you are anywhere near the centre of a town and shops, there's usually free access to wi-fi, and if your phone can't pick that up, the problem is with your phone, not the wi-fi, @Nataliegreen87.
For issues that require staff help, ensure that you have completed your community forum profile details for them to identify your account.
You need to add your Talktalk landline phone number by going via your avatar/name; settings; launch profile wizard. Your landline number can be found in My Account.
I'll move this to the broadband section, as it's more likely to be picked up quite soon there.
If the mobile is able to pick up other wi-fi in town, but not wi-fi from your home Talktalk service, and you are sure the wi-fi password is correct etc, they will be able to look into this for you.
Gliwmaeden2, a fellow customer.
