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Broadband help

For queries about your TalkTalk broadband service.

My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day

Chipstix
Popular Poster
Private Message

on ‎15-01-2022 08:15 AM

Message 4 of 4

Is my Talk Talk Wifi Hub on the latest firmware? Firmware Version: SG4K10002816t

 

I have to restart the gateway in 192.168.1.1 and then it is OK for several hours.

 

Could my router have developed a fault?

 

Thanks for your help

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎17-01-2022 07:49 AM

Message 1 of 4

Hi Chipstix

 

Sorry for the delay.

 

I can send a replacement router for testing, would you like me to arrange this?

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martswain
Philosopher
Private Message TalkTalk

‎15-01-2022 11:33 AM - edited ‎15-01-2022 11:33 AM

Message 2 of 4

@Chipstix  do you mean the device loses its internet connection, if so, what does the router light show ?

 

If you mean devices that connect by WiFi are being dropped, does it happen to both bands ?

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎15-01-2022 11:01 AM

Message 3 of 4

It's not on the latest version, @Chipstix, but that was on hold for a bit. Roll out should resume next week,  but it can take time - not everyone is getting it at once.

 

Routers sometimes develop faults.

 

Staff will be back on here from Monday. 

 

You can reach support today on 03451 720088 or Chat:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Gliwmaeden2, a fellow customer.
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