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My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day

Chipstix
Popular Poster
Message 4 of 4

Is my Talk Talk Wifi Hub on the latest firmware? Firmware Version: SG4K10002816t

 

I have to restart the gateway in 192.168.1.1 and then it is OK for several hours.

 

Could my router have developed a fault?

 

Thanks for your help

0 Likes
3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi Chipstix

 

Sorry for the delay.

 

I can send a replacement router for testing, would you like me to arrange this?

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martswain
Philosopher
Message 2 of 4

@Chipstix  do you mean the device loses its internet connection, if so, what does the router light show ?

 

If you mean devices that connect by WiFi are being dropped, does it happen to both bands ?

Gliwmaeden2
Community Star
Message 3 of 4

It's not on the latest version, @Chipstix, but that was on hold for a bit. Roll out should resume next week,  but it can take time - not everyone is getting it at once.

 

Routers sometimes develop faults.

 

Staff will be back on here from Monday. 

 

You can reach support today on 03451 720088 or Chat:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Gliwmaeden2, a fellow customer.