My Talk Talk Wifi Hub has started dropping the Wifi connection at least once per day

[Chipstix]

Is my Talk Talk Wifi Hub on the latest firmware? Firmware Version: SG4K10002816t

I have to restart the gateway in 192.168.1.1 and then it is OK for several hours.

Could my router have developed a fault?

Thanks for your help

[Debbie-TalkTalk]

Hi Chipstix

Sorry for the delay.

I can send a replacement router for testing, would you like me to arrange this?

[martswain]

@Chipstix  do you mean the device loses its internet connection, if so, what does the router light show ?

If you mean devices that connect by WiFi are being dropped, does it happen to both bands ?

[Gliwmaeden2]

It's not on the latest version, @Chipstix, but that was on hold for a bit. Roll out should resume next week,  but it can take time - not everyone is getting it at once.

Routers sometimes develop faults.

Staff will be back on here from Monday. 

You can reach support today on 03451 720088 or Chat:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529