Mobile phone not connecting to broadband
on 29-12-2023 04:25 PM
Message 6 of 6
My mobile is not connecting to my broadband. It connects to other networks and until recently it connected to my home network but has now stopped. Any ideas on why this might be?
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5 REPLIES 5
on 02-01-2024 08:25 AM
Message 1 of 6
Hi PMQ00,
Just to confirm, are you still experiencing this issue?
Chris
Chris, Community Team
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on 29-12-2023 08:11 PM
Message 2 of 6
No not changed router settings, but that's great it's been flagged. Thanks for the reply.
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on 29-12-2023 06:55 PM
Message 3 of 6
The laptop shouldn't have a bearing on other devices connecting, unless you have changed something in the router settings? This has been flagged to the support team here for you, but bear in mind that with another public holiday to come it may be a few days before they respond.
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on 29-12-2023 06:29 PM
Message 4 of 6
Hi, it's a Huawei Y7 and it does recognise my network and attempt to connect to it. I have tried forgetting and reconnecting but no joy. I recently started using a work laptop on my home network and the problems started around then.
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on 29-12-2023 05:49 PM
Message 5 of 6
Make/model/OS? Is it still "seeing" the network name/SSID? Have you tried forgetting and reconnecting?
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