Hi,
I have recently exchanged contracts to move house, and am looking to take my TalkTalk service with me.
Unfortunately when I first tried to do this via the website it was throwing an error and gave me a number to call instead. When I called I was told to move house I needed to create a new account and set up a new contract, which I did (I am told this will automatically cancel my old one, hopefully this is the case, though I don't think I was asked for my previous account details).
When I set up the new account I was given a go-live date of the 12th of April, which is somewhat inconvenient as we move of the 31st March and both my wife and I work from home. I asked for a sooner date and was told they cannot change it themselves, but I should contact support after the contract is set up to get a sooner go-live date.
I then phoned support afterwards, and was told that once the go-live date has been set when the contract is set up, it cannot be changed.
There is no engineer appointment required, I am told Yodel will deliver me a router and all I need to do is plug it into the phone line and my service will go live. However this delivery isn't scheduled until the 11th.
Is there any way to get a faster date?
