My Talk Talk Router

[Jowan51]

Hi Support,

           My router has a burning smell comming from it. 

It has not been renewed for 3 or 4 years and has been working fine, do you think it is safe to continue to use it or can you send me a replacement.

I add that it is in a well vented area.

Kind regards

John 

[Chris-TalkTalk]

That's great news John, thanks for letting us know

Chris

[Jowan51]

Hi Michelle,

          Just to let you know the new router arrived at 7pm today (27th), I have it all mostly setup except for my front door camera which I will sort tomorrow.

It is all working well.

I would just like to say thanks for all the help and support from yourself, Karel and Talk Talk.

With Kind Regards

 John

[Michelle-TalkTalk]

Morning,

No problem and thanks for confirming 🙂

Thanks

[Jowan51]

Hi Michelle,

            Still awaiting delivery of my new Talk Talk router, but according to Yodel its still at there depot, but I'm sure they will deliver it dreckly 🤔 .

Thank you for your follow up post, I'll let you know when it arrives.

Kind Regards

John

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on?

Thanks 🙂

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Jowan51]

Hi Karl,

Thats very kind of you

It's because of this level of support I have been with Talk Talk for over 10 years.

Kind regards

John

[Karl-TalkTalk]

Hi John,

Let's err on the side of caution and replace the router, I'll get one out to you.

Regards,

Karl.