My fibre 65 via copper wire is slower than normal

[Sallyuk65]

My fibre 65 via copper wire over last week and half as been slower then my guaranteed speed,  I started on 42 Mbps my guaranteed  speed is 37 Mbps and now down 30 Mbps , I have followed the trouble shooting and nothing, I had a engineer out on the 7th November  who fix it but as of Tuesday 18th a storm came internet was off when I got up,  I spoke to talk talk customer service they sent some one out on 25th November he reset the box replace the front plate of the  phone socket,  tested the speed and he could not get it working any more then 31 Mbps did not have any equipment to test further and  then lefted, my speed is still on the 30 Mbps and it should be 37 Mbps and over  and in  the case file says it was fixed but it wasn't fixed hope someone can help this keeps happening.

[Sallyuk65]

Thank you take care 

[amahle-TT]

Thank you so much for chatting in @Sallyuk65 , should you require further assistance please do not hesitate to reach out to us again.

Have a good afternoon and take care 😊

[Sallyuk65]

No thank you 

[amahle-TT]

The engineer has been successfully booked. Is there anything else you would like me to assist you with at the moment? 🙂

[Sallyuk65]

No thanks there's nothing else 

[Sallyuk65]

Okay 

[amahle-TT]

While I still have you on the platform, would there be anything else you would like for me to further assist you with apart from what we have discussed today?

[amahle-TT]

After the engineer has left your premise, they will send the case notes to us with the outcome of the visit.

It can sometimes take a few hours to collect these notes so please bear with us until we communicate the next steps to you.

[Sallyuk65]

Thank you 

[amahle-TT]

Reservation of a Openreach engineer appointment has been successful. Reserved appointment slot : November 29 2025,AM 

[Sallyuk65]

8 am to 1 is fine 

[amahle-TT]

We do have an AM slot and a PM slot for tomorrow 29/ 11/ 2025. The AM slot is between 8 am - 1 pm and the PM slot is between from 1pm - 6 PM. 

Please let me know a suitable time for you. Thank you!

[amahle-TT]

I am still checking the earliest slot I can find on my end, please bear with me. 

[Sallyuk65]

Ok 

[amahle-TT]

Openreach will contact you via a text message with details of the engineer on the day of the visit - this will include updates on when they expect to arrive.

This is an appointed visit, which means they'll need access to your property, but some work may also be done outside your home. They will advise when work has started and when it has completed.

[Sallyuk65]

Yes

[amahle-TT]

We're booking an Openreach engineer to investigate any issues within the network that may be affecting your service. Please make sure that someone over the age of 18 will be available on-site during the visit.

If the fault is outside of your property boundary, there will be no charge and the engineer may not need to visit your home. We'll be sure to keep you updated via text once the engineer has completed their investigation.

The booking is made on the basis that you've completed all the checks we've requested, by doing it will prevent any unnecessary charges.

Please note that if the engineer confirms that the fault is inside your property boundary or caused by your equipment, or if you miss the appointment, a charge of £75 will apply.

If you need to make changes to your appointment, please respond to the confirmation text sent to your registered mobile number.

Please note that if you amend or cancel your visit after midday on the day before your appointment, you will be charged £75.

Do you understand and agree to these terms and conditions?

[Sallyuk65]

No

[amahle-TT]

Thank you for confirming, do you currently have any construction work being carried out, either inside or outside of your home, that could prevent the engineer from completing their work?

[Sallyuk65]

18th November when the broadband went down after the storm we had