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Broadband help

For queries about your TalkTalk broadband service.

MyTvOnline +

Jprego
Repeat Guest
Private Message TalkTalk
Message 19 of 19

Hi...

I got a Formuler 11 and I use MyTvonline + to see some uk channels and where I got YouTube Disney, Netflix etc...

Since my last update I just got the message Please check your internet connection (1) network error...

Is my IP address banned/blocked

or locked...

Can't have access to does anymore 

Thank you

0 Likes
18 REPLIES 18

Message 1 of 19

Hi

 

OK thanks for confirming.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 2 of 19

Hi Karl thanks very much but there was a friend of mine I have sent the box and he manage to sorted out...was something related with the box specs, so he told me...

Everything is working now...cheers

Message 3 of 19

Hi

 

TalkTalk are not specifically blocking any legitimate IPTV Streams, and will only block any streams that have been identified as illegal or banned by issue of a court order.

 

Do you have access to another router for testing or would you like to swap out the current router to see if it is at fault.

 

Thanks  

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 4 of 19

Hi

I have installed yesterday on mobile and it work's on mobile but on my mobile contract Tescos...

Thanks

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 5 of 19

Hi

 

Do you have the mytvonline+ app installed on an android device, and does this work when connected over Wi-Fi ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 6 of 19

No I don't have VPN at all...

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Message 7 of 19

Ah, maybe it is geo blocking. Are you accessing Disney+, Netflix etc. via a VPN?

Message 8 of 19

I've already did it...nothing shows up...trying cable on Lan 3 to tv and it's working...

I believe they think I got iptv and they blocked the lines...

I got Freeview and satellite for Portugal TV in another box, but not on Internet...a friend of mine told me it's possible that...

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ferguson
Community Star
Private Message TalkTalk
Message 9 of 19

Right, so you have two devices connected by ethernet to the router, but only one LAN port is showing as up? Maybe worth checking all the connections, swapping the cable around, trying different ports on the router etc. 

Message 10 of 19

Got the box Formuler 11 and the

Tv...

 

 

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Message 11 of 19

Have you actually got devices connected to each of the LAN ports? Which make/model of router do you have? It could be that which has failed. 

Message 12 of 19

Ethernet...

I've been doing everything Talk Talk asking to do it...Reset, change this, change that etc...

In reality looks like they blocked or locked me...must call them tomorrow to see what's going on...because I have been using this boxes 6 years now and never had issues... I just don't understand why the Interface Status says i got 3 LAN's Down...thanks

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Message 13 of 19

OK, are you connecting the box via ethernet, or wireless? Have you tried switching the router off for a full 30 minutes before restarting to reset the session?

Message 14 of 19

Well I open my router settings and the Interface Status says i got ...

ADSL WAN - Up

LAN 1 - Down 

LAN 2 - Down 

LAN 3 - Down 

LAN 4 - Up

WLAN - Active

 

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Message 15 of 19

Thanks

No, still saying Please check your internet connection (1) a network error has occurred...

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ferguson
Community Star
Private Message TalkTalk
Message 16 of 19

And is it all working now?

Message 17 of 19

Thanks

I got the box connected to the router...

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ferguson
Community Star
Private Message TalkTalk
Message 18 of 19

Are you sure it's not just failing to connect to the router? Have you checked the network settings?