Need VPN to log into game
on 12-02-2023 08:50 PM
Message 23 of 23
For the past week it takes over 10 tries to log into Secondlife, when i do manage to get online i have packet loss of over 20%. The only way i can log in first try is by turning on my VPN, also with VPN on i have no packet loss
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22 REPLIES 22
on 08-03-2023 07:00 AM
Message 1 of 23
Morning,
I'm really sorry for the delay. This has now been escalated to a different team who are looking at this.
Thanks
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on 03-03-2023 12:18 PM
Message 2 of 23
My contract ends tomorrow, after that I will be expected to pay £32 for a service that’s not working correctly. I have started looking else where for a different provider.
This issue has been going on for weeks apart from 3 days ( 24th,25th,26th February), which worked fine. I’m not the only person having this issue.
Im very disappointed with the help received.
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on 02-03-2023 09:00 AM
Message 3 of 23
Morning,
No update as yet. I will continue to monitor.
Thanks
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on 01-03-2023 07:01 AM
Message 4 of 23
Hello,
Thanks for testing and I'm sorry to hear that. I've asked the team to confirm if they made any changes and will let you know as soon as they come back to me.
Thanks
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on 28-02-2023 08:29 PM
Message 5 of 23
Its still bad, no improvement.
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on 28-02-2023 06:47 AM
Message 6 of 23
Morning,
I'm sorry to hear this. Could you let us know if this is still happening this evening and I will ask the team again.
Thanks
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on 27-02-2023 09:07 PM
Message 7 of 23
Everything was finally great over the weekend, i could log in first time, everytime, packet loss was no more then 0.2%.
BUT as of about midday Monday, im back to not being able to log in without VPN on, and packet loss over 27%.
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on 27-02-2023 09:44 AM
Message 8 of 23
Morning,
Have you noticed any change over the weekend?
Thanks
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on 23-02-2023 07:16 AM
Message 9 of 23
Morning,
Apologies, the team are still looking into this but I will chase for an update.
Thanks
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on 23-02-2023 07:14 AM
Message 10 of 23
Any update from the engineers ?
My TalkTalk contract ends next week and it will increase in price, im reluctant to pay extra for a service that isnt working correctly.
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on 16-02-2023 08:47 AM
Message 11 of 23
Morning,
I'm still looking into this and will let you know as soon as I know more.
Thanks
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on 15-02-2023 12:42 PM
Message 12 of 23
Hello,
Just to advise that I've passed this to one of our Network Engineers to look into and I will post back as soon as I know more or receive an update back.
Thanks
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on 15-02-2023 09:36 AM
Message 13 of 23
Im Connected via ethernet, the packet loss is within the SL game [image taken from SL viewer stats], this is with VPN off. SL support have tried to help, running test etc, they feel its a IP address issue. Its not just the packet loss thats a issue, its the fact i have over a dozen failed log in atempts to the viewer before i can even get online, unless i use VPN, then im fine.
Looking at the forum post it seems im not the only person with TalkTalk have problems with SL and PL
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on 15-02-2023 06:37 AM
Message 14 of 23
Morning,
Thanks for the PM. From the results I can't see any packet loss and the results look ok. Can I just confirm, are you connected wireless when this happens?
Thanks
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on 14-02-2023 02:00 PM
Message 15 of 23
OK thanks, could you run a set of pings and a set of trace-routes to the second life server and PM me the results
Run a Ping or Traceroute - TalkTalk Help & Support
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 14-02-2023 01:37 PM
Message 16 of 23
Yes i have the same problem on my laptop
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on 14-02-2023 09:26 AM
Message 17 of 23
Thanks for that. Do you have the same issue on more than one device?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 14-02-2023 09:06 AM
Message 18 of 23
Its been updated 👍
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on 14-02-2023 08:55 AM
Message 19 of 23
Hi Teagan1,
Can you please update your community profile to include your:
- Name
- Telephone number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 14-02-2023 08:34 AM
Message 20 of 23
Yes i've tried that, it didnt help
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