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For queries about your TalkTalk broadband service.

Network device disconnects from wifi

Rich57
Conversation Starter
Private Message TalkTalk

5 hours ago

Message 2 of 2

One of my network devices has disconnected from WiFi four times this year. I reconnect it using WPS but this involves climbing into the loft, which is rather inconvenient. To improve the connection I tried putting a WiFi extender in the loft, which is connected through the mains to a device close to the WiFi Hub. This has improved the signal level a little but the disconnection continues. The last incident was 3am today. Is there any investigation I can do at the Wi-Fi Hub?

Richard
Firefox
Win11 Home
TB
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KeithFrench
Community Star
Private Message TalkTalk

5 hours ago

Message 1 of 2

Hi @Rich57 

 

Disconnecting from any WiFi network, should not result in a new WPS connection.

 

All WPS does is after providing a simple way to connect the device initially, it tells the device the router's wireless network name & password, plus depending on what the device is, might clone a few other WiFi parameters as well. When the device subsequently reconnects to the WiFi network, it does so via the normal wireless connection method as it now knows the network name & password.

 

To enable me to help you, I need to know:-

 

  1. The make/model of this device.
  2. Where is the router situated within the property and what electronic equipment is nearby, plus are there any large metal objects, glass or water tanks between it & this device? What inter-floor and or loft insulation do you have? Is any of this the type that is encased in a metal foil covering?

 

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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