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Broadband help

For queries about your TalkTalk broadband service.

Router

JohnDutton
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

Have been upgraded to full fibre via City Fibre, how do I dispose of previous router ?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

7 hours ago

Message 1 of 3

Hi @JohnDutton 

 

Please can you add your name and TalkTalk account number to your Community Profile, I can then send you a returns bag.

 

Thanks

 

Debbie

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0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Staff can send you a prepaid returns bag, @JohnDutton, but you need to complete your community forum profile details for them to identify your account. 

 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down to find the SAVE CHANGES button. 

 

Staff reply during the day, Monday to Friday. 

 

Gliwmaeden2, a fellow customer.
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