Staff can send you a prepaid returns bag, @JohnDutton, but you need to complete your community forum profile details for them to identify your account.
Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down to find the SAVE CHANGES button.
Staff reply during the day, Monday to Friday.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
