This is my second time of posting - not sure what happened to my first post, so I'll try again. If the first one does make an appearance, I'll be sure to delete this one.
I recently moved over from Shell Energy to TalkTalk. I only ever had the phone package with Shell. I've never had a Broadband Package, TalkTalk don't do phone only so they offered me a good deal to stay with them and take out Broadband.
The router arrived on Saturday and my daughter came today to install. After 3 hours, all we got was an orange flashing light - no connection.
I live in a 1960s type house that has never had broadband. The phone line is old and I think something was done to it in the 1980s/90s to allow me to use a modern type phone - phone line has been OK for all these years.
Today I spent around 95 minutes on a support call to try and resolve the flashing orange light - but no joy - and still no internet.
My question, does this need to be activated, in there a switch on at some exchange? Would this have been done when TalkTalk sent out the router to me? Am I missing some sort of activation?
A basic line test was done and this was OK - I just can't get the router to move off of the flashing orange light and make a connection.
I am asking in the forms in the hope that this could be something really basic. I have no idea. I will escalate to 2nd line support if I can't get any help, but just looking for some ideas.
Thanks for reading.
