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Broadband help

For queries about your TalkTalk broadband service.

New router does t connect to internet

Yellows1
First Timer
Private Message TalkTalk
Message 3 of 3

Received router. Connected as instructed and light just flashes amber!

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Yellows1 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Staff will need more background information, @Yellows1.

 

If the line needs checking, forum staff will need to identify your account, so please make sure that your Talktalk phone number/account number is saved in the profile area. Go via your avatar; settings etc.

 

They won't be able to check this for you over the weekend. Look out for their response on Monday. 

Gliwmaeden2, a fellow customer.
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