Staff will need more background information, @Yellows1.
If the line needs checking, forum staff will need to identify your account, so please make sure that your Talktalk phone number/account number is saved in the profile area. Go via your avatar; settings etc.
They won't be able to check this for you over the weekend. Look out for their response on Monday.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
