My router isnt connecting

[Gmustafa]

Hi, my router keeps flashing an orange light. I have turned it off for 20 minutes, turned it back on and still no connection. I have taken the broadband cable out and put it back in, still doesn't connect. I've used a new broadband cable and still doesn't work. I've even clicked the reset pin at the back of the router and still doesn't work. Please help as this has been like this for 2 days now 

[Karl-TalkTalk]

Hi

So glad this is working for you now.

Regards,

Karl. 

[Gmustafa]

Hi, the router came today and I can confirm I'm able to connect to the Internet now. Thanks everyone for the help/support

[Gmustafa]

Hi Chris I will be at work during the delievery, is it possible if I can change the delievery address, if so how can do I this?

[Chris-TalkTalk]

I've ordered the router, it should be with you within a couple of working days. Please let us know how you get on

Chris

[Gmustafa]

Please do as im unsure what else could be preventing me from connecting to the Internet.

[Chris-TalkTalk]

OK, would you like me to send another router to test with?

Chris

[Gmustafa]

I don't have or use a telephone line

[Chris-TalkTalk]

OK thanks. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Gmustafa]

Hi Chris, no the light is still orange and it turns off after 10 seconds. I think there's somthing wrong with my router.

[Chris-TalkTalk]

Hi Gmustafa,

Your router appears to be connected to the internet now, does everything appear to be OK at your end?

Chris

[Gliwmaeden2]

Please return to the message board, @Luke_B2 and click on start a topic.

Staff only respond to the original poster in the thread, to avoid confusion. 

@Gmustafa, it's worth still waiting till the morning and update again then.

[Luke_B2]

I'm having the exact same issue, also started 2 days ago!

[Gmustafa]

Hi, just wanted to update and let you know the router is still not connecting to the Internet

[Karl-TalkTalk]

Hi

Tests are all clear.  I've optimised the line.  Can you leave the router connected to the test socket overnight and see how the connection behaves.

Thanks  

Karl. 

[Gmustafa]

 hi, I have connected it to the test socket

[Karl-TalkTalk]

Hi

The test socket is the one at the top in the picture.

Karl.

[Gmustafa]

 hi, I'm unsure if I have a test socket, (is it the socket at the top?) Thanks

[Michelle-TalkTalk]

Hello,

Thank you. I've run a test on the line which has detected a potential fault towards the property. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test again please?

Thanks

Michelle

[Gmustafa]

Hi Michelle, are you able see it now? 

[Michelle-TalkTalk]

Hello,

Did you also click save as I can't see your details in your Community Profile? Please do not post any personal information on the Community.

Thanks

Michelle