My router isnt connecting
on 24-07-2024 07:34 PM
Message 23 of 23
Hi, my router keeps flashing an orange light. I have turned it off for 20 minutes, turned it back on and still no connection. I have taken the broadband cable out and put it back in, still doesn't connect. I've used a new broadband cable and still doesn't work. I've even clicked the reset pin at the back of the router and still doesn't work. Please help as this has been like this for 2 days now
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22 REPLIES 22
on 29-07-2024 06:55 AM
Message 1 of 23
Hi
So glad this is working for you now.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 27-07-2024 01:34 PM
Message 2 of 23
Hi, the router came today and I can confirm I'm able to connect to the Internet now. Thanks everyone for the help/support
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on 26-07-2024 05:04 PM
Message 3 of 23
Hi Chris I will be at work during the delievery, is it possible if I can change the delievery address, if so how can do I this?
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on 26-07-2024 12:42 PM
Message 4 of 23
I've ordered the router, it should be with you within a couple of working days. Please let us know how you get on
Chris
Chris, Community Team
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on 26-07-2024 12:06 PM
Message 5 of 23
Please do as im unsure what else could be preventing me from connecting to the Internet.
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on 26-07-2024 11:45 AM
Message 6 of 23
OK, would you like me to send another router to test with?
Chris
Chris, Community Team
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on 26-07-2024 11:28 AM
Message 7 of 23
I don't have or use a telephone line
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on 26-07-2024 10:12 AM
Message 8 of 23
OK thanks. Are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
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on 26-07-2024 10:07 AM
Message 9 of 23
Hi Chris, no the light is still orange and it turns off after 10 seconds. I think there's somthing wrong with my router.
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on 26-07-2024 07:44 AM
Message 10 of 23
Hi Gmustafa,
Your router appears to be connected to the internet now, does everything appear to be OK at your end?
Chris
Chris, Community Team
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on 25-07-2024 08:47 PM
Message 11 of 23
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on 25-07-2024 08:36 PM
Message 12 of 23
I'm having the exact same issue, also started 2 days ago!
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on 25-07-2024 08:06 PM
Message 13 of 23
Hi, just wanted to update and let you know the router is still not connecting to the Internet
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on 25-07-2024 02:48 PM
Message 14 of 23
Hi
Tests are all clear. I've optimised the line. Can you leave the router connected to the test socket overnight and see how the connection behaves.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 25-07-2024 02:33 PM
Message 15 of 23
hi, I have connected it to the test socket
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on 25-07-2024 02:20 PM
Message 16 of 23
Hi
The test socket is the one at the top in the picture.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 25-07-2024 02:14 PM
Message 17 of 23
hi, I'm unsure if I have a test socket, (is it the socket at the top?) Thanks
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on 25-07-2024 01:27 PM
Message 18 of 23
Hello,
Thank you. I've run a test on the line which has detected a potential fault towards the property. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test again please?
Thanks
Michelle
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on 25-07-2024 01:19 PM
Message 19 of 23
Hi Michelle, are you able see it now?
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on 25-07-2024 12:55 PM
Message 20 of 23
Hello,
Did you also click save as I can't see your details in your Community Profile? Please do not post any personal information on the Community.
Thanks
Michelle
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