New router to replace end of life Zyxel / PO Broadband router

[PH-TT]

Hi,

I have the same problem as someone posted back in October: I need a new router, as the ZYXEL AMG1302-T11C provided by Post Office Broadband is end of life and has known security vulnerabilities.

• Please could you help, or let me know if I should use the account/tech chat instead?
• My tech savvy son-in-law is helping me to troubleshoot our intermittent internet connection, and this old/insecure router is the first thing we need to sort out before moving onto the other bits of the connection.
• If you need more details please let me know. TT account number should be in my profile.

Thanks in advance!

PH

[Chris-TalkTalk]

Hi PH,

I'm sorry but you will need to contact the migration support team on 0345 172 0088, they'll be able to help.

Thanks

Chris

[ferguson]

Thank you for the thorough explanation and for completing your profile details. There still seems to be a bit of confusion whether former PO/Shell Energy customers can be directly supported via the community, or not. Hopefully the support team here can arrange a simple router replacement for you, they should respond tomorrow morning.