New router

[Stevesmeds]

Hi I just want to know how I would go about requesting a new router as my old one is about 5 years old 

[Debbie-TalkTalk]

Hi @Stevesmeds 

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Stevesmeds]

Hi the new router is working great thank you 

[Michelle-TalkTalk]

Good morning,

How are you getting on?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Stevesmeds

No problem 🙂

Debbie

[Stevesmeds]

That’s great thank you 

[Debbie-TalkTalk]

Hi @Stevesmeds 

Thank you. I've run a test on the line and this hasn't detected a fault, however I can see a few re-connections on the line.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[Stevesmeds]

I have done that

[Michelle-TalkTalk]

Hi,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Stevesmeds]

My router is TalkTalk Wi-Fi hub and the version is FAST 5364-3.T8 my internet and Wi-Fi keep dropping out and work intermittently 

[Michelle-TalkTalk]

Good afternoon,

Thanks for your post. Which router do you currently have please? (make and model) Are you experiencing any issues with the current router or your connection?

Thanks

Michelle