The email that tells you about the pending expiry of the fixed term contract only covers the core products, @Hangingbyathread.
Any previously discounted / free as a deal boosts are not part of the contract they are offering. Anytime calls can be removed at any time after one month, with no breakage fee.
If you remove that part, then later re-add it you usually can't get the same deal, because it might be half price or full price only at the time. So it's best to leave it on there when it is free, but not forget about it.
If you don't need the calls boost, it's something you can remove yourself (unless your My Account is plagued with a fault, in which case ring in or ask Chat to remove it for you).
Its current full price is £16.00, which accounts for the precise extra amount on your bill.
To renew your contract, we always recommend on here that you phone or use Chat to fix up the deal. You can then check carefully what is and isn't included, and get it checked over by staff on here.
If you do remove the boost, remember that the cost of calls is far higher than a few years ago per minute.
@ 24p per minute it adds up very quickly.
So many of us only use the landline to ring free numbers or take incoming calls, and ring out on a mobile the rest of the time.
The less personal approach of the email is only really useful as an alert to think about what to do next.
Gliwmaeden2, a fellow customer.
