No Internet - No "Internet" or "DSL" lights on router.

[dal1978]

Is there anything I'm doing wrong? Or could additionally check?

I was suddenly disconnected this evening at around 18:00, my router is on and working in terms connected to devices but the "Internet" and "DSL" lights are off. I've tried another router in a different part of the house and the same lights appeared but still no "Internet" and/or "DSL" lights showing. Nothing appears down in our area and the phone line is working OK.

I checked the network status which is fine and I've raised an issue with talktalk via online chat but other then an open case at 1807 and another update at 1807 to say they are working on my fault (even thought they know very little about it other than Broadband not working) and to check back in a very no descript "few days". 

I'm tethering fine at the moment using my mobile phone on Vodafone.

Any advise would be great! 

Keith

[Thabile-TT]

@dal1978 sorry about that it still shows no internet most likely this is due to the maintenance still continuing. Please do let us know once you reach home how it goes with the internet. 

[dal1978]

Hi, I've restarted the router and still the same lights i.e. no internet. I will retry when I get home later and post the results here. Kind Regards

[Thabile-TT]

@dal1978 Thank you for your patience with this matter, there is work that took place on your network on 29th January causing a temporary loss of broadband service, this is the reason why you did not have internet over yesterday and today, once this work is finished your service will reconnect automatically.

Can you please restart your router and let us know if you are able to reconnect after?
 

[Thabile-TT]

@dal1978  thanks for your response we will need to run some checks

[dal1978]

HI, Power, Wireless and WPS. Both routers show the same.

[amahle-TT]

Thank you, kindly confirm the light status of the lights that are on, thanks.

[dal1978]

Yes, But I will have to go to work from 0800. 

Router is still showing the same this morning.

Kind Regards

[amahle-TT]

Please confirm if you are messaging us from home.

[amahle-TT]

Hi there @dal1978, we are sorry to hear this. we will look into it for you.