No Internet - No "Internet" or "DSL" lights on router.

[dal1978]

Is there anything I'm doing wrong? Or could additionally check?

I was suddenly disconnected this evening at around 18:00, my router is on and working in terms connected to devices but the "Internet" and "DSL" lights are off. I've tried another router in a different part of the house and the same lights appeared but still no "Internet" and/or "DSL" lights showing. Nothing appears down in our area and the phone line is working OK.

I checked the network status which is fine and I've raised an issue with talktalk via online chat but other then an open case at 1807 and another update at 1807 to say they are working on my fault (even thought they know very little about it other than Broadband not working) and to check back in a very no descript "few days". 

I'm tethering fine at the moment using my mobile phone on Vodafone.

Any advise would be great! 

Keith

[Mandisa-TT]

Glad I could help, @dal1978 . If you have any further questions or need more support, feel free to reach out anytime.

[dal1978]

Thank you for your help, much appreciated.

[Mandisa-TT]

@dal1978 Thank you so much for your patience. I’ve checked with my Manager and reviewed your case, and I can confirm that your issue has been escalated to our Service Management Centre Case Management team. They are now handling your fault directly.

They have all your contact details and will get in touch with you to provide an update. Their response time is typically 24–48 hours.
 

I understand you were expecting an engineer to visit, and I’m really sorry for the inconvenience this delay has caused. The Service Management team will be able to confirm the next steps for you.

[Mandisa-TT]

Hi @dal1978 I'm sorry to hear this, I will escalate this to my manager for you now and I will get back to you with the respond on the next step.

[dal1978]

Hi Phili, I'm afraid to say no one has shown up yet or called/messaged to say they are coming.

[Philile-TT]

Please let me know by 15:00pm if they still haven't showed up. 

[dal1978]

Thanks, but I'm not holding out much hope! But I'm prepared to be surprised!

This is the third day I've been sat at home waiting for an engineer. 

[Philile-TT]

I am really sorry to hear that the engineer did not show up yesterday please advise during the course of the day if the engineer calls. 

[dal1978]

Hi, Sadly no call or SMS from an engineer so I guess another day off work and now into day five with no internet. Fingers crossed my day won't be wasted tomorrow.

[Mandisa-TT]

@dal1978 

I’ve reviewed this for you and can confirm that your account was not included in the transfers to UW and remains active with TalkTalk. It appears the agent you previously spoke with may have made an error in advising you otherwise.
 

The agent you spoke with on Friday completed all required checks and escalated your case to the Case Management team. They have also confirmed that an engineer is scheduled to attend by the end of today.
 

Their operating hours run until 6pm, so this is still within the expected timeframe. If you don’t receive any updates by the end of today, please get back in touch with us and we’ll look into alternative options for you.

[Mandisa-TT]

I will check for you.

[dal1978]

Doesn't seem like I'll get my engineer today!

Do you know why I was told by support yesterday to call UW on 0333 777 0777?

[Mandisa-TT]

You welcome @dal1978 

If you have any other questions or need an update at any point, just let us know — We here to help.

[dal1978]

Thanks for looking into this for me.

[Mandisa-TT]

Hi @dal1978 

Thanks for your patience. I’ve checked your account again, and the notes confirm that the issue was escalated for an engineer visit. The appointment was arranged for Saturday or Monday, depending on engineer availability.

As today is Monday, the engineer is scheduled to attend today. You’ll receive an SMS from the engineer with the confirmed time slot, so please keep an eye on your messages throughout the day.

[Mandisa-TT]

I will look into this for you.

[dal1978]

Hi, @Mandisa-TT

I'm at home all day is there any news on the engineer which I was told on Friday was being sent?

Kind Regards

[Mandisa-TT]

Hi @dal1978, I will be able to run checks on your line, let us know when you are home to proceed.

[Gliwmaeden2]

There's no support team on here before Monday, @dal1978.

Chat should be open:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

[dal1978]

OK, its Sunday and rapidly approaching three days with no internet still no "Internet" and/or "DSL" lights showing on my router. I was called twice on Friday evening by a nice chap who asked me to check my connection again and advised me an engineer will call me soon to arrange a visit, I appreciate its the weekend but that's still not happened - I'll keep my fingers crossed for tomorrow.

As my online case was showing closed I'd thought, I'd try and get that reopened. The last update on my case:

About your case

Description

Your fault has been fixed

Status

Closed

Date reported

29/01/2026

Reference number

REP-16430433

Your case has been resolved

We’ve opened a case

Updated: 18:07 on 29/01/2026

Your case has been resolved
Updated: 8:18 on 30/01/2026

We’re confident the issue has been resolved. However, if you’re still experiencing problems please get in touch with a member of our team within the next 5 days using the link below. In 5 days, your case will automatically close, and you’ll no longer be able to access it. However, all the details will be securely stored on our end.

However the online chat told me to download "TalkTalk WIFI Assist" which kindly informed me that I had "No Internet" and then gives me a code and forwards me to an agent - I presume a real one! After about 5 apologies and some tests they give me a UW (0333 777 0777) number to call who are not there today?

I see via their website that there is some link between TalkTalk and UW and even the dreaded word migration is used. I've not received any information about a migration talking place, so surely my issue is still with TalkTalk after all that's who my contract is with!  However I do start to wonder if this is the issue and that I have been migrated but its not gone through correctly?

I checked back later only to find another case has been opened and then closed!

About your case

Description

Your fault has been fixed

Status

Closed

Date reported

01/02/2026

Reference number

REP-16436478

We’ve opened a case
Updated: 11:30 on 01/02/2026

Internet connection looks good
Updated: 11:31 on 01/02/2026

Your case has been resolved

Updated: 11:56 on 01/02/2026

We’re confident the issue has been resolved. However, if you’re still experiencing problems please get in touch with a member of our team within the next 5 days using the link below. In 5 days, your case will automatically close, and you’ll no longer be able to access it. However, all the details will be securely stored on our end.

 
Who knows, but along with being confused I'm slightly getting fed up now (does it show) and as if by irony my next months bill arrives while writing this!