No Internet - No "Internet" or "DSL" lights on router.

[dal1978]

Is there anything I'm doing wrong? Or could additionally check?

I was suddenly disconnected this evening at around 18:00, my router is on and working in terms connected to devices but the "Internet" and "DSL" lights are off. I've tried another router in a different part of the house and the same lights appeared but still no "Internet" and/or "DSL" lights showing. Nothing appears down in our area and the phone line is working OK.

I checked the network status which is fine and I've raised an issue with talktalk via online chat but other then an open case at 1807 and another update at 1807 to say they are working on my fault (even thought they know very little about it other than Broadband not working) and to check back in a very no descript "few days". 

I'm tethering fine at the moment using my mobile phone on Vodafone.

Any advise would be great! 

Keith

[dal1978]

OK, its Sunday and rapidly approaching three days with no internet still no "Internet" and/or "DSL" lights showing on my router. I was called twice on Friday evening by a nice chap who asked me to check my connection again and advised me an engineer will call me soon to arrange a visit, I appreciate its the weekend but that's still not happened - I'll keep my fingers crossed for tomorrow.

As my online case was showing closed I'd thought, I'd try and get that reopened. The last update on my case:

About your case

Description

Your fault has been fixed

Status

Closed

Date reported

29/01/2026

Reference number

REP-16430433

Your case has been resolved

We’ve opened a case

Updated: 18:07 on 29/01/2026

Your case has been resolved
Updated: 8:18 on 30/01/2026

We’re confident the issue has been resolved. However, if you’re still experiencing problems please get in touch with a member of our team within the next 5 days using the link below. In 5 days, your case will automatically close, and you’ll no longer be able to access it. However, all the details will be securely stored on our end.

However the online chat told me to download "TalkTalk WIFI Assist" which kindly informed me that I had "No Internet" and then gives me a code and forwards me to an agent - I presume a real one! After about 5 apologies and some tests they give me a UW (0333 777 0777) number to call who are not there today?

I see via their website that there is some link between TalkTalk and UW and even the dreaded word migration is used. I've not received any information about a migration talking place, so surely my issue is still with TalkTalk after all that's who my contract is with!  However I do start to wonder if this is the issue and that I have been migrated but its not gone through correctly?

I checked back later only to find another case has been opened and then closed!

About your case

Description

Your fault has been fixed

Status

Closed

Date reported

01/02/2026

Reference number

REP-16436478

We’ve opened a case
Updated: 11:30 on 01/02/2026

Internet connection looks good
Updated: 11:31 on 01/02/2026

Your case has been resolved

Updated: 11:56 on 01/02/2026

We’re confident the issue has been resolved. However, if you’re still experiencing problems please get in touch with a member of our team within the next 5 days using the link below. In 5 days, your case will automatically close, and you’ll no longer be able to access it. However, all the details will be securely stored on our end.

 
Who knows, but along with being confused I'm slightly getting fed up now (does it show) and as if by irony my next months bill arrives while writing this!

[Thabile-TT]

@dal1978 sorry about that it still shows no internet most likely this is due to the maintenance still continuing. Please do let us know once you reach home how it goes with the internet. 

[dal1978]

Hi, I've restarted the router and still the same lights i.e. no internet. I will retry when I get home later and post the results here. Kind Regards

[Thabile-TT]

@dal1978 Thank you for your patience with this matter, there is work that took place on your network on 29th January causing a temporary loss of broadband service, this is the reason why you did not have internet over yesterday and today, once this work is finished your service will reconnect automatically.

Can you please restart your router and let us know if you are able to reconnect after?
 

[Thabile-TT]

@dal1978  thanks for your response we will need to run some checks

[dal1978]

HI, Power, Wireless and WPS. Both routers show the same.

[amahle-TT]

Thank you, kindly confirm the light status of the lights that are on, thanks.

[dal1978]

Yes, But I will have to go to work from 0800. 

Router is still showing the same this morning.

Kind Regards

[amahle-TT]

Please confirm if you are messaging us from home.

[amahle-TT]

Hi there @dal1978, we are sorry to hear this. we will look into it for you.