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Broadband help

For queries about your TalkTalk broadband service.

No Internet

Greybeard3
First Timer
Private Message
Message 7 of 7

I've not had any Internet since Saturday, there's no help available and I'm getting more and more stressed...

Hunky, Chunky & Extremely Funky
0 Likes
6 REPLIES 6

Message 1 of 7

Hi Greybeard3

 

I can see that Openreach have closed the fault as resolved.

 

Is everything working ok now?

 

Thanks

 

Debbie

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Message 2 of 7

Hi Greybeard3

 

This fault is still with the Openreach line engineers. I will continue to monitor for additional updates.

 

Thanks

 

Debbie

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Message 3 of 7

OK thanks. I've raised this to Openreach for investigation. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

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Greybeard3
First Timer
Private Message
Message 4 of 7

I don't have a phone attached to my line, so have no idea if there is a signal coming through, I've never used the landline I'm not even sure the phone number is correct

Hunky, Chunky & Extremely Funky
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 5 of 7

Line test is picking up a potential problem. Are you experiencing any problems with your telephone service, is there a dial tone, any noise on the line?

Chris

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi Greybeard3,

 

I'm sorry to hear that you're experiencing problems with your service, I'll take a look at this now and get back to you


Chris

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