VPN Issues (urgent)

[emmelville]

Hi,

I had similar issues multiple times in the past and it seems to have happened again, exact same situation. I've just copied my previous message below as opposed to writing anything new:

We recently had an issue with our router and the broadband line that was dealt with but ever since this I've had trouble using my works VPN.

Our IT have looked in to it and suggested that a firmware update was down to our router remotely and may be the cause of the issue. We did have a similar issue a few months ago when we first started using Talk Talk and this was fixed remotely.

Could you take a look asap please?

[Chris-TalkTalk]

Could I just ask which VPN client you are using?

Chris

[Chris-TalkTalk]

That's great, thanks for letting me know

[emmelville]

Working all good now, cheers. 

[Chris-TalkTalk]

The update appears to have completed, could you retest with your VPN and let us know how you get on

Chris

[Chris-TalkTalk]

OK, I'll start the update now, please don't switch off your router

[emmelville]

Hi Chris, 

Ok good to go whenever ready.

[Chris-TalkTalk]

Hi Emma,

I can update your router firmware, is it OK to do it now, it can take up to 10 minutes to complete

Chris

[Chris-TalkTalk]

Thanks Emma,

We'll look into this and get back to you

Chris

[emmelville]

Hi Chris,

5672

[Chris-TalkTalk]

Hi emmelville,

Could you just confirm the last 4 digits of the router serial number and we'll take a look at this for you

Chris