For queries about your TalkTalk broadband service.
on 25-04-2022 12:35 PM
Hi there, I'm unable to connect to my work VPN over PPTP.
Do I need a firmware upgrade on the router?
Hardware version: FAST5364 3.00
Software version: SG4K100136
GUI version: 5.6.1
Please advise
Many thanks
Jamie
on 25-04-2022 12:49 PM
Hi Jamie
Ahh no problem 🙂
Apologies again for the issues you have experienced.
Debbie
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on 25-04-2022 12:48 PM
Perfect - that's working now. Thanks so much for sorting so quickly. Star!
Cheers
on 25-04-2022 12:45 PM
All updated 🙂
Please can you retest and let us know how you get on?
Thanks
on 25-04-2022 12:39 PM
Hi Debbie,
Thanks for the quick reply. Now would be perfect if you could?
on 25-04-2022 12:37 PM
Apologies for this.
I will need to make a change to your router firmware. When would be the best time for me to do this?
We advise to leave the router switched on without being rebooted whilst we update the FW. This usually takes no longer than 15 minutes to update.
