No broadband or landline for 2 weeks

[PhilBro]

I have had no broadband or landline for 2 weeks due to Openreach having damaged the cable installing full fibre ducts in the pavement outside. An Openreach engineer has identified the exact place where the cable is damaged. I have now been waiting a week for an Openreach dig team to appear. What can I do to speed things up? My mobile signal is almost unusable on the house.

[Chris-TalkTalk]

Thanks for that. This is still in hand with Openreach. There was an update earlier today saying that this is with the Complex Engineer team. I'm sorry this is taking so long to resolve. 

Chris

[PhilBro]

I have updated my personal info.

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this and we'd be happy to look into this for you.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

Essential that you add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @PhilBro.

Go via your avatar/name; settings; drop down menu. Personal Information. 

SAVE CHANGES.