No broadband

[Robianov]

Our broadband has been completely down since yesterday morning, a test showed there is a problem with the line connecting it and the last update I had was yesterday (Sunday) 10am saying an engineer was on their way to the exchange and wouldn’t need to access the house. Nothing since. When should I expect to get an update? When would a refund be applicable for loss of service? It’s obviously very frustrating as we are having to rely on and purchase more mobile data and use phone as hotspot. Any insights welcome!

[mandisa1-TT]

Thank you so much for the support @Divsec 

[Divsec]

Good news, glad that all worked for you.

[nambuso-TT]

Perfect:) Thank you very much for letting me know. Should you require any further assistance., please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day.

Goodbye!👋

[Robianov]

Happy to confirm that all is fine now!

[nambuso-TT]

Hi there @Robianov. Looking at the notes left by the engineer, I can confirm that the issue was fixed and fault was closed. Please confirm if you are still experiencing issues with your WIFI and we will take it from there. Thanks

[Divsec]

Hi @Robianov glad the info helped.

The team who can check this out for you will be in tomorrow so 🤞 

[Robianov]

Many thanks for your reply and for the really helpful link to the compensation information. Yes I have tried restarting the router today but no result yet.

[Divsec]

Hi @Robianov here is the link to compensation info

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/About_your_auto_com...

But more important is getting you up and running.

Have you tried restarting your router today.

Your post has been escalated and you should hear tomorrow.