Recently cancelled my broadband as i was told by a talktalk representative that i could not move home and upgrade my connection at the same time (my current connection ends in a week anyway) I phoned up after recieving several emails and a letter asking me not to cancel my contract. The guy i spoke to ensured me that i could move my address and upgrade my connection and that i would recieve a call back from the future fibre team. Several days later and no call. Do they actually bother to phone back? or should i just stick with my cancellation and move to a better provider? I work long hours and do not have the time to sit and wait in a queue on the phone for a third time.
